<h2>Fulfill service requests</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2026" /><meta name="DC.rights.owner" content="(C) Copyright 2026" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Fulfilling service requests in Care Team Operations for Healthcare IT" /><meta name="abstract" content="Incidents created from Healthcare IT cases are resolved using standard IT Service Management incident management functionality in the Service Operations workspace." /><meta name="description" content="Incidents created from Healthcare IT cases are resolved using standard IT Service Management incident management functionality in the Service Operations workspace." /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2024-11-07T12:13:55-08:00" /><meta name="DC.date.modified" content="2025-07-31" /><meta name="mini-toc" content="yes" /><meta name="page-type" content="using-framework" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="fulfilling-cto-it" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Fulfilling service requests in Care Team Operations for Healthcare IT</title></head><body id="fulfilling-cto-it"> <h1 class="title topictitle1" id="ariaid-title1">Fulfilling service requests in Care Team Operations for Healthcare IT</h1> <div class="body conbody"><p class="shortdesc">Incidents created from Healthcare IT cases are resolved using standard IT Service Management incident management functionality in the Service Operations workspace.</p> <div class="section" id="fulfilling-cto-it__cf-using-parent-workflow"> <p class="p">For more information, see <a class="xref" href="https://www.servicenow.com/docs/access?context=c_IncidentManagement&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US" target="_blank" rel="noopener noreferrer">Incident Management</a>.</p> <div class="p"> <div class="note"><span class="notetitle">Note:</span> Fulfillers should modify the Incident view Service Operations Workspace and add the related list <span class="ph uicontrol">Case->Incident</span>. <p class="p">This enables you to see the case associated with see the incident on the Service Operations Workspace under the Related Records section.</p> </div> </div> </div> </div> </body></html></div>