<h2>Activate AI Search for Virtual Agent</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2026" /><meta name="DC.rights.owner" content="(C) Copyright 2026" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="task" /><meta name="DC.title" content="Activate AI Search for Virtual Agent" /><meta name="abstract" content="Once activated, AI Search configurations that are part of the Virtual Agent default chat experience become available. The AI Search Fallback setup topic controls the AI Search experience." /><meta name="description" content="Once activated, AI Search configurations that are part of the Virtual Agent default chat experience become available. The AI Search Fallback setup topic controls the AI Search experience." /><meta name="DC.coverage" content="translation-type:source" /><meta name="DC.relation" scheme="URI" content="../../../administer/virtual-agent/concept/va-ai-search.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/virtual-agent/concept/virtual-agent-landing-page.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/virtual-agent/concept/using-virtual-agent.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/virtual-agent/concept/exploring-other-vad-features.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-12-13T11:23:57-08:00" /><meta name="DC.date.modified" content="2024-08-01" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="activate-ai-search-va" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Activate AI Search for Virtual Agent</title></head><body id="activate-ai-search-va"> <div class="breadcrumb"><a class="link" href="https://docs.servicenow.com/bundle/xanadu-conversational-interfaces/page/administer/virtual-agent/concept/virtual-agent-landing-page.html" title="Unlock your enterprise productivity with ServiceNow Virtual Agent. Increase deflections by empowering your employees and customers to serve themselves using a friendly messaging interface, featuring pre-built conversations powered by artificial intelligence.">Virtual Agent</a> > <a class="link" href="https://docs.servicenow.com/bundle/xanadu-conversational-interfaces/page/administer/virtual-agent/concept/using-virtual-agent.html" title="Convert the time your agents and technicians spend handling low-impact user requests into an intelligently managed interaction. Enable Virtual Agent with NLU to understand the intent of what people are looking for and provide them with more relevant answers.">Building and deploying Virtual Agent</a> > <a class="link" href="https://docs.servicenow.com/bundle/xanadu-conversational-interfaces/page/administer/virtual-agent/concept/exploring-other-vad-features.html" title="After creating topics with the basic Virtual Agent Designer controls and scripting, you can also enhance conversation functionality and topic maintenance by using additional Virtual Agent features.">Exploring other Virtual Agent features</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Activate <span class="ph">AI Search</span> for <span class="ph">Virtual Agent</span></h1> <div class="body taskbody"><p class="shortdesc">Once activated, <span class="ph">AI Search</span> configurations that are part of the <span class="ph">Virtual Agent</span> default chat experience become available. The <span class="ph">AI Search</span> Fallback setup topic controls the <span class="ph">AI Search</span> experience.</p> <div class="section prereq p"> <p class="p">Role required: admin or virtual_agent_admin</p> </div> <div class="section context" id="activate-ai-search-va__context_vtv_tvj_tzb"> <p class="p">The default chat experience is defined in the Custom Greetings and Setup settings area in the <span class="ph">Conversational Interfaces</span> admin console. The default experience uses the <span class="ph">AI Search</span> Fallback setup topic, which requires <span class="ph">AI Search</span> to be activated for <span class="ph">Virtual Agent</span>. You can request <span class="ph">AI Search</span> from the <span class="ph">Conversational Interfaces</span> admin console Home page.</p> </div> <ol class="ol steps"><li class="li step stepexpand"> <span class="ph cmd">Navigate to <span class="ph menucascade"><span class="ph uicontrol">All</span> > <span class="ph uicontrol">Conversational Interfaces</span> > <span class="ph uicontrol">Home</span></span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">On the Home page, find the Request AI Search tile, and select <span class="ph uicontrol">Request AI Search</span>.</span> <div class="itemgroup info"> <p class="p"><img class="image" id="activate-ai-search-va__image_wjw_gld_kyb" src="../../conversational-interfaces/image/ci-home-request-ai-search.png" alt="Request AI Search tile on the Conversational Interfaces console home page." /></p> </div> </li><li class="li step stepexpand"> <span class="ph cmd">On the page that opens, select <span class="ph uicontrol">Request AI Search</span> to request provisioning.</span> </li></ol> <div class="section result" id="activate-ai-search-va__result_r33_ztj_tzb"> <p class="p">Your request will be processed. Once activated, enable the <span class="ph">AI Search</span> Fallback setup topic in the default or a custom chat experience. For instructions on configuring a chat experience, see <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-conversational-interfaces/page/administer/virtual-agent/concept/va-conversation-settings.html" title="Create different chat experiences for your end users based on the context in which they initiate a conversation with Virtual Agent.">Setting up chat experiences for Virtual Agent users</a>.</p> <p class="p">If you want to customize the <span class="ph">Virtual Agent</span> <span class="ph">AI Search</span> results that are generated for your users, see <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-conversational-interfaces/page/administer/virtual-agent/task/create-va-aisearch-application.html" title="Define a custom AI Search experience in a conversation using the AI Search topic block. You create a Search Application Configuration used by the topic block to control the AI Search results returned in the conversation. Or you can use the Search Application Configuration to control AI Search results in a custom chat experience.">Create a custom AI Search experience for Virtual Agent conversations</a>.</p> </div> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="https://docs.servicenow.com/bundle/xanadu-conversational-interfaces/page/administer/virtual-agent/concept/va-ai-search.html" title="Virtual Agent uses the ServiceNow AI Platform AI Search application to return search results in bot conversations as a fallback when there are no relevant topics to display to end users. Virtual Agent also provides a Run AI Search topic block that topic authors can use to generate search results in a topic.">Improving the user experience with AI Search</a></div> </div> </div></body></html></div>