IHub Flow not passing the complete table name while fetching remote records - Support and Troubleshooting

IHub Flow not passing the complete table name while fetching remote records Summary .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Issue:

In a flow created, it needs to fetch remote records from a table available in a remote instance. However, the table name is not getting passed properly even after being selected multiple times.

Actual Table Name: "u_kb_template_kcs_how_to_for_lightstep_incident_resp"

Table Name Passed: "u_kb_temple_kcs_how_to_for_lightstep_i"

Cause:

In the outbound HTTP logs also we can see the truncated Table name reflects.

This is due to the remote_table column having a max length less than the length of the table name passed.

The max length is 40 by default.

Resolution:

Update the max length of the Remote Table column name based on the Model for which the issue is seen.

https://xxxxxx.service-now.com/sys_hub_action_input_list.do?sysparm_nostack=true&sysparm_query=element%3Dremote_table&sysparm_first_row=1&sysparm_view=