Understand AI Search provisioning and availability<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Learn how AI Search is provisioned for ServiceNow instances, how to check availability, and what to expect when cloning an instance with AI Search enabled. AI Search requires dedicated hardware provisioning for customers hosted in ServiceNow data centers. For full AI Search functionality documentation, see AI Search Documentation. Requesting AI Search provisioning Beginning with the Tokyo release, AI Search is automatically provisioned for all new customer instances. If AI Search is not available on your instance within one business day of provisioning, submit a case through Now Support. Note: Personal Developer Instances (PDIs) are not supported. Frequently asked questions How do I check if AI Search is enabled on my instance? Go to the AI Search status page by entering the following URL in your browser, replacing INSTANCE_NAME with your instance name: https://INSTANCE_NAME/xmlstats.do?include=ais The status page shows whether AI Search is enabled and displays the current health score. What should I do if AI Search is not enabled or the health score is not 100 (GREEN)? Submit a case through Now Support stating that AI Search is not enabled or not healthy on your instance. When I clone an instance, is the AI Search node also cloned? No. When an instance is cloned, the clone target provisions a new AI Search node at the end of the clone process and reindexes all data on the target instance using the ais_init system event ([sysevent] table). Reindexing occurs because the data on the target instance may differ due to clone excluders and preservers. The reindexing process may take some time to complete. This behavior differs from Zing, where indexing occurs directly on the Glide instance. With AI Search, indexing is performed on dedicated components called AIS Nodes, which are provisioned separately from the main instance. This separation allows AI Search to handle indexing independently, which can improve performance and scalability during reindexing.